How To Resolve Update License Error

Modified on Mon, Jun 6, 2022 at 1:42 PM

Problem Scenario:

Upon SMC Renewal or user availed additional user license, to be able to apply it in the Product Key, License needs to be updated.   To do so, go to File > Registration > click ‘Update License’


Notice that Address 2 prompts an X mark and Update License will not proceed.


The X mark prompts because the Address 2 field is required in Registration. When updating license, the Registration detects that the required field is blank, therefore, cannot proceed in Updating the License.


Go to File > Company Profile > fill in Address 2 field

Once done, click Save or Save and Close. Go back to Registration window and you may now proceed in Update License



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