How to Contact QNE Chat Support in Optimum

Modified on Mon, 06 Jun 2022 at 02:28 PM

How to Contact QNE Chat Support in Optimum


Optimum users may now make support requests through online chat via the Optimum desktop application for easier access to the QNE Chat Support Channel. This will automatically send us the information below from the database that the user is currently logged in which are initially needed by the QNE Chat Support Agent in providing assistance.


Company Name - The company name set in Company Profile

System Version - The current Optimum system version of the user

Product Key - The product key on the Company Registration

Name - Full Name of the user in the User Maintenance


Note: This is only available in Optimum version 2021.1.0.4 and higher




     1. Go to File > Help > Message Us

     2. This will open your browser and direct you to the webpage below. Click on ‘Inbox’ and send us a chat message.




For further concerns regarding this matter, please contact support to assist you or create ticket thru this link

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article