How to Cancel a Transaction

Overview:

Cancelling a transaction in QNE Software is a straightforward process. Whether you've entered a payment, sales invoice, or purchase order by mistake, QNE provides users with the option to reverse or delete a transaction to maintain accurate financial records. This guide walks you through the steps to cancel a transaction, ensuring your books remain up-to-date.

Scenario:

Let's say you accidentally entered an invoice in QNE Software for a customer who has already been invoiced. Instead of creating a new transaction to reverse the error, you decide to cancel the transaction entirely. This guide will help you cancel this erroneous invoice and update your system to reflect the accurate information.

Procedure:

• Navigate to the Transaction List:

  • Go to Customer > Invoices (depending on the type of transaction you wish to cancel) and click Search to view the listing of invoices.
    
    
    
    

• Select the Transaction to Cancel:

  • Locate the invoice and double-click to open it.
    
    
    
    

• Cancel the Transaction:

  • Navigate to the Edit tab, click Mark As, and select Cancelled.
    
    
    
    

• Confirm Cancellation:
  • Click Save to confirm. The system will mark the transaction as Cancelled, and it will appear in red font to indicate its status.
    
    

Application:

You accidentally entered two bills for the same vendor, one for 1000 Peso and another for 1500, for the same purchase. The second bill was entered by mistake.

• After locating the 1500 peso bill in the Bills Listing, you select it and mark it as "Cancelled." The bill is now listed as "Cancelled" in your Bills list, displayed in red text to indicate its status.

Notes: 

If the transaction you intend to cancel has already been transferred, please refer to the How to Undo the Transfer of a Particular Document article before proceeding.

Alternatively, if the transaction is already matched to another transaction, please review the How to Allow Modification of Transactions After Knock-off procedure before cancelling.