How to Record Customer Debit Notes

Overview:

Customer debit notes in QNE Cloud Accounting are used to document additional charges that need to be billed to customers—such as service fees, penalties, or billing corrections. These notes help ensure that the customer's balance reflects all legitimate charges, supporting accurate receivable management and financial reporting. This guide provides a clear, step-by-step process for recording customer debit notes correctly and efficiently.

Scenario:

You discover that a customer was undercharged on a previous invoice due to a missed service fee. To correct the customer’s outstanding balance, you need to issue a debit note in QNE Cloud. This transaction will reflect an additional amount the customer must pay and ensure your receivables and revenue are properly recorded.

Procedure:

Step 1: Navigate to Customer Debit Note Screen

• Navigate to Accounts Receivable > Debit Notes.

• Click Add to create a new customer debit note.
  

Step 2: Fill Out the Debit Note Header

Complete the following fields:

• Customer Code – Select the customer who will be charged.

• Date – Set the transaction date (defaults to today).

• Tax Date - Enter the applicable tax date (typically the same as the transaction date).

• Currency - Default is 1 for PHP. If using a foreign currency, manually enter the correct exchange rate.

• Agent – Automatically pulled from the customer profile; select manually if blank.

• Ref No. – Enter any internal reference or related document number.

• Global Description - Provide a brief description (e.g., “Underbilling Adjustment”).

• Project - Optional; select if the transaction is linked to a specific project.

• Reasons - Indicate the reason for the charges

• Tax Inclusive - Tick this box only if your price already includes VAT. Leave it unticked if not.
  

Step 3: Enter Customer Debit Notes Line Details

Add the breakdown of charges:

• Account – Select the appropriate revenue or adjustment account.

• Account Name – Automatically filled based on the account code.

• Description – Auto-fills from the global description but can be edited for each line.

• Ref No. - Optional; use for cross-referencing related documents.

• Amount – Input the charge amount.

• Tax – Choose a tax code (e.g., Vatable 12%) if applicable.

• WTax – Select a withholding tax rate if necessary (optional).

Once all line items are entered, click Save.

Step 4: Confirm the Transaction

• A confirmation prompt will appear:
  “Create customer debit note success.”

Application:

Your customer “Delta Enterprises” was previously invoiced PHP 100,000 but was later found to have underpaid due to a missing service charge of PHP 5,000.

Steps to record the adjustment:

• Go to Customer Debit Note and click Add.

• Select Delta Enterprises as the customer.

• Date: July 15, 2025

• Global Description: Underbilling Adjustment

• Add a line with:

  • Account Code: Service Revenue – Adjustments

  • Description: Missed service fee for May

  • Amount: PHP 5,000

  • Tax Code: Vatable (12%)

• Save the transaction.

This adds the PHP 5,000 charge to Delta Enterprises’ account, keeping your records accurate and enabling you to reprint customer statements including the adjustment.