Cash Sales Refunds

Cash Sales Refunds

Overview:

Cash Sale Refund is a counterpart form of Cash Sale. This form is used to allow the maintained

and walk-in customers to refund their cash transactions and enables the system to reverse the

customer's payment as well as update the stock inventory.

In the system, a Cash Sale Refund can only be created if there is an existing Cash Sale to be

refunded; therefore, there are two methods available for creating a Cash Sale Refund:

    1. Add New Cash Sale Refund > Transfer from Cash Sales

    2. In Cash Sales > Transfer to Cash Sale Refund

Procedure:

Method 1: Transfer from Cash Sales

1. In the Navigation Pane, go to Sales > Cash Sale Refunds

2. In Cash Sale Refunds, click ‘Add’

3. Select Customer > Transfer from Cash Sale

4. In Transfer from Cash Sales, select Cash Sale transaction to be refunded.

Once done, click ‘OK’

5. Once transferred, click ‘Save’.

Method 2: Transfer to Cash Sale Refund

1. In the Navigation Pane, go to Sales > Cash Sales

2. Open for Refund Cash Sale,

3. In Cash Sales form > Transfer to Cash Sale Refund

4. Confirmation will prompt. Click ‘OK’.

5. Once transferred and Cash Sale Refund is opened, click ‘Save’.

Application:

Cash Sale will be reversed

As well as the Stock Inventory

and Cash Sale will now be tagged as ‘Refunded’.

Note: The system also allows users to partially refund cash sales and to refund multiple cash

sales transactions.

For any further concerns on this matter, please contact support or submit a

ticket through this link: https://support.qne.com.ph