How to Lock Out a User Account after Multiple Unsuccessful Login Attempts

Modified on Thu, 18 Aug 2022 at 08:51 PM



To provide control in the system to restrict users from logging in after several failed attempts, in compliance with the BIR CAS - STANDARD FUNCTIONAL AND TECHNICAL REQUIREMENTS as stated “User identification codes are deactivated after unsuccessful attempts to sign on the computer.”




Go to Maintenance > System Options > System. Under User Account Lock-Out Policy, Tick ‘Lock Out User Account after (Number of Attempts) unsuccessful attempt/s of login’ and set the desired No. Of Attempts, by default, it is set to 2.

While for the ‘Lock Out Duration No’, select how many minutes or hours are needed for the user to wait before s/he can log in and use the system again. The system also has an option to permanently prohibit the user from logging in.

Once the set number of unsuccessful login attempts has been reached, the account will be locked out for the duration set in the System Options.


For further concerns regarding this matter, please contact support to assist you or create ticket thru this link

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article