How to Generate Customer Open Credit Listing

Overview:

The Customer Open Credit Listing report in QNE AI Cloud provides a summary of all unused or unapplied credit transactions available for each customer. This includes credit notes, advance payments, or deposits that can be applied against future invoices.

Key Benefit: Helps businesses monitor outstanding credits, ensure proper application to invoices, and maintain accurate customer account balances.

Scenario:

Maria, an accountant, notices that some customers have outstanding credits that were not applied to their recent invoices. To reconcile the accounts and prevent duplicate collections, she generates the Customer Open Credit Listing report in QNE AI Cloud. This allows her to see all unused credits per customer and apply them correctly.

Solution:

1. Navigate to Reporting > Report Center > Customer > Listing Reports

2. In the filter section:

• Choose the Date or cut-off period for the report.

• Select specific Customer(s) or leave blank to include all.

• Apply additional filters if needed (e.g., Category, Agent, Area, etc.)
  

3. Click Preview to generate the report.

4. Review the results:

• Check customer names, reference numbers, credit amounts, and outstanding balances.

• Identify which credits are still open and available for application.

Application:

• Apply Unused Credits: Ensure customer payments, deposits, or credit notes are properly applied to invoices.

• Improve Collection Accuracy: Avoid over-collecting from customers by tracking available credits.

• Support Reconciliation: Simplify month-end or year-end reconciliation of customer accounts.

• Enhance Customer Service: Quickly answer customer inquiries regarding available credit balances.

• Maintain Compliance: Keep accurate accounting records for audit and financial reporting.